Frequently asked questions to help you buy a voucher, a gift box or an item - Les Pyrénées - Grand Hôtel & Château
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can thus customize it and offer it without delay, directly from our official store Les Pyrénées - Grand Hôtel & Château.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, such as getaways, meals at Bistro Casals, or relaxation moments at the Spa Thermal de Molitg-les-Bains, in our establishment Les Pyrénées - Grand Hôtel & Château.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift box sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Les Pyrénées - Grand Hôtel & Château.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. Digital delivery is immediate, while in-person pickup is done directly at the Les Pyrénées - Grand Hôtel & Château establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes and sent directly to Les Pyrénées - Grand Hôtel & Château.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Grand Hôtel des Pyrénées, select the dedicated option during your online purchase. You can then invite participants by email or link sharing, and customize your gift box to your liking. Enjoy advantageous rates and direct booking with our establishment Les Pyrénées - Grand Hôtel & Château.
How can I choose the amount for a gift card?
At Les Pyrénées - Grand Hôtel & Château, you can choose the amount of your gift voucher from the available gift sets. Each gift set corresponds to a specific experience, with a predetermined amount suitable for different desires and budgets.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the page. Enjoy your experience with Les Pyrénées - Grand Hôtel & Château.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then click the 'Empty Cart' button in our official store Les Pyrénées - Grand Hôtel & Château.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy our establishment Les Pyrénées - Grand Hôtel & Château.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at Les Pyrénées - Grand Hôtel & Château.
How do I purchase or give a gift box?
To offer a Les Pyrénées - Grand Hôtel & Château gift box, select your box, add it to the cart, and personalize it with a message before finalizing your order. The lucky recipient can then book their dates at the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift boxes allow the recipient to choose their preferred experience from our various offers. They can thus enjoy a stay, a meal, or a relaxing moment at the spa in our establishment, Les Pyrénées - Grand Hôtel & Château.
Can I modify or cancel my order?
Changes or cancellations to your gift box order depend on the conditions specified at the time of purchase. You can book your dates at our establishment Les Pyrénées - Grand Hôtel & Château according to availability.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, Les Pyrénées - Grand Hôtel & Château.
Is the gift box customer service reachable by phone?
Customer service is available by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box. You can also email us or use our online form. Enjoy your full wellness experience at our establishment Les Pyrénées - Grand Hôtel & Château.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information. Enjoy your stay at Les Pyrénées - Grand Hôtel & Château.
Is there an online chat available for questions about gift boxes?
The online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment Les Pyrénées - Grand Hôtel & Château.
Is there a dedicated customer service for gift boxes?
Customer service is at your disposal for any questions regarding your gift box. Les Pyrénées - Grand Hôtel & Château assists you in using your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ is specially designed to guide you through the use of your gift box. You will find useful information about its validity, booking, and the services available at Les Pyrénées - Grand Hôtel & Château.
Is spa access included in my gift box?
Access to the spa is included in certain gift boxes from Les Pyrénées - Grand Hôtel & Château. Check the details of your gift box to confirm the inclusion of this service at our establishment, Les Pyrénées - Grand Hôtel & Château.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as our other guests, according to the reservation conditions of our establishment Les Pyrénées - Grand Hôtel & Château.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at our establishment, Les Pyrénées - Grand Hôtel & Château.
Is parking included in my gift box?
Parking is not included in the Grand Hôtel & Château, Les Pyrénées gift boxes. Please check the booking conditions to confirm this information.
Is breakfast included in my gift box?
Breakfast is not included in the Grand Hôtel & Château Les Pyrénées gift boxes. Please check the included services when booking your stay.
Is special attention given to the recipient of a gift box?
Les Pyrénées - Grand Hôtel & Château welcomes its gift box beneficiaries with special attention, particularly due to the flexibility in booking dates and the possibility to choose among various wellness and gastronomic experiences, such as massages or meals at the Bistro Casals.
Is a welcome drink included in my gift box?
Les Pyrénées - Grand Hôtel & Château does not explicitly mention the inclusion of a welcome drink in the gift boxes offered. To fully enjoy your experience, we recommend that you check the details of your gift box when making your reservation.
Should we bring towels to the Spa?
The towels are provided by the Spa Thermal de Molitg-les-Bains at our establishment, Les Pyrénées - Grand Hôtel & Château.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available online and can be adapted to your specific needs, directly from our official store Les Pyrénées - Grand Hôtel & Château.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. Delivery is immediate for the digital version, and you can customize your gift boxes to your liking at Les Pyrénées - Grand Hôtel & Château.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for bulk purchases of gift boxes at Les Pyrénées - Grand Hôtel & Château, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Les Pyrénées - Grand Hôtel & Château offers custom solutions for corporate committees, with preferential rates and customization options tailored to your needs.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update it by providing us with your order number and the new details. The modification is possible according to the terms of use of your Les Pyrénées - Grand Hôtel & Château gift box.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. This option is available in your customer account, where you can express your satisfaction and help us improve our services at Les Pyrénées - Grand Hôtel & Château.
How can I contact the store?
The opening hours and contact details for Les Pyrénées - Grand Hôtel & Château are available on the contact page of our establishment.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the services chosen within our establishment Les Pyrénées - Grand Hôtel & Château. Smart casual attire is recommended for the restaurant, while casual attire is accepted for the spa and wellness areas.
From what age can I get a treatment?
The minimum age to enjoy a treatment at the thermal spa of Molitg-les-Bains is 16 years old, in accordance with the conditions of our establishment Les Pyrénées - Grand Hôtel & Château.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Les Pyrénées - Grand Hôtel & Château.
How can one access the hotel from the airport?
Access to the hotel from the airport takes 45 minutes from Perpignan. Les Pyrénées - Grand Hôtel & Château is located in Molitg-les-Bains, in the Pyrenees.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at our establishment Les Pyrénées - Grand Hôtel & Château, located in Molitg-les-Bains, facing the eternal snows of Mount Canigou.
Are pets allowed in the establishment?
Les Pyrénées - Grand Hôtel & Château allows pets, subject to the establishment's conditions.
Where can I find the menus?
The menus for Bistro Casals are available directly on the website of Les Pyrénées - Grand Hôtel & Château. You can view them in detail when customizing your gift box.
What are the hours of operation?
The hours of operation for Les Pyrénées - Grand Hôtel & Château vary depending on the service. You can find this information directly on the hotel's website.
Is there parking available near the establishment?
Les Pyrénées - Grand Hôtel & Château has a nearby parking facility to make your stay more convenient.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Les Pyrénées - Grand Hôtel & Château can be sent immediately by email or by mail according to your preference. You thus benefit from fast and personalized delivery to offer a unique experience at our establishment Les Pyrénées - Grand Hôtel & Château.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose to send your gift box immediately in digital version or in physical version by mail. Les Pyrénées - Grand Hôtel & Château.
In addition to gift boxes, is it possible to order or have items delivered?
Our official store offers only gift boxes for experiences within our establishment, Les Pyrénées - Grand Hôtel & Château.
Is the gift box available in physical format?
Yes, you can choose between a physical or digital gift box to offer a getaway at Grand Hôtel des Pyrénées. The lucky recipient will be able to book their dates at our establishment Les Pyrénées - Grand Hôtel & Château.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, ready to be given. You can customize your box according to your wishes and receive it immediately in a digital version. At Les Pyrénées - Grand Hôtel & Château, we ensure that every detail is thought out for a pleasant shopping and gifting experience.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient will then be able to book their stay or service dates directly with our establishment, Les Pyrénées - Grand Hôtel & Château.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent immediately in digital format, allowing the recipient to book their dates at our establishment Les Pyrénées - Grand Hôtel & Château.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate digital dispatch available for quick use at Les Pyrénées - Grand Hôtel & Château.
What are the delivery times for gift boxes by mail?
The gift boxes from Les Pyrénées - Grand Hôtel & Château are shipped within 48 hours after the order. The delivery time depends on your delivery address, but generally, you can expect to receive your gift box at home within 2 to 5 business days. Les Pyrénées - Grand Hôtel & Château.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and you can customize your gift box to your liking at Les Pyrénées - Grand Hôtel & Château.
Is express delivery available?
The delivery of your gift box is immediate in digital version. You can customize and choose your gift box according to your wishes directly on our Les Pyrénées - Grand Hôtel & Château website.
How can I track my order?
You can track your order by logging into your account on our website. The recipients of your gift box can book their dates directly with our establishment, Les Pyrénées - Grand Hôtel & Château.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. Digital delivery is immediate, while mail delivery follows postal times. Enjoy this unique experience at Les Pyrénées - Grand Hôtel & Château.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. You can also choose to send it immediately in digital format, for quick and flexible use at our establishment Les Pyrénées - Grand Hôtel & Château.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment Les Pyrénées - Grand Hôtel & Château.
Can my gift box be extended if not used?
The extension of your gift box is possible according to the reservation conditions of our establishment Les Pyrénées - Grand Hôtel & Château.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions in force at the time of booking at Les Pyrénées - Grand Hôtel & Château.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Les Pyrénées - Grand Hôtel & Château.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible depending on availability and the establishment's conditions. The lucky recipient can book their dates at Les Pyrénées - Grand Hôtel & Château.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at Les Pyrénées - Grand Hôtel & Château.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on availability and reservation conditions at the time of booking, at our establishment Les Pyrénées - Grand Hôtel & Château.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a wellness or gastronomic experience at our establishment Les Pyrénées - Grand Hôtel & Château.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for special occasions like Valentine's Day, Christmas, or weddings. Discover our online selection to find the offer that suits the event you wish to celebrate at our establishment, Les Pyrénées - Grand Hôtel & Château.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable moments at the Grand Hôtel des Pyrénées or the Château. You can choose from our offers, such as the Discovery Getaway or a 100% Customized Massage, for a unique experience at our establishment Les Pyrénées - Grand Hôtel & Château.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Yes, the gift boxes offered are official and guaranteed without intermediaries. You thus benefit from the best rate directly from the establishment Les Pyrénées - Grand Hôtel & Château.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment Les Pyrénées - Grand Hôtel & Château, but we recommend that you check the specific conditions of each box for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Les Pyrénées - Grand Hôtel & Château offers service exchanges based on availability at the time of booking. For example, you can choose a massage instead of a facial treatment, subject to availability.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at our establishment Les Pyrénées - Grand Hôtel & Château.
Is online payment secure?
The online payment for your gift box is secure on our platform, with direct payment to the establishment Les Pyrénées - Grand Hôtel & Château.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at Les Pyrénées - Grand Hôtel & Château.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Les Pyrénées - Grand Hôtel & Château, with options such as getaways, meals at Bistro Casals, or moments of relaxation at the Spa Thermal de Molitg-les-Bains. Each box allows you to fully enjoy our establishment Les Pyrénées - Grand Hôtel & Château.
Is it possible to pay in installments?
The option to pay in installments is not available for the purchase of gift boxes at Les Pyrénées - Grand Hôtel & Château.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital dispatch and a secure payment directly to the establishment Les Pyrénées - Grand Hôtel & Château.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Les Pyrénées - Grand Hôtel & Château.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Les Pyrénées - Grand Hôtel & Château.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. Les Pyrénées - Grand Hôtel & Château thus ensures you an easy tracking of your gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay at Les Pyrénées - Grand Hôtel & Château.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at Les Pyrénées - Grand Hôtel & Château. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment, Les Pyrénées - Grand Hôtel & Château.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, Les Pyrénées - Grand Hôtel & Château.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, we accept payments by credit card, PayPal, and bank transfer. You thus benefit from a secure payment directly to the establishment Les Pyrénées - Grand Hôtel & Château.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of Les Pyrénées - Grand Hôtel & Château.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique touch, at Les Pyrénées - Grand Hôtel & Château.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the offers. For example, you can choose between discovery getaways, lunches or dinners at Bistro Casals, or relaxation moments at the Spa Thermal de Molitg-les-Bains. Les Pyrénées - Grand Hôtel & Château.
Do you offer premium packaging for gift boxes sent by mail?
For an extra touch of elegance, we offer premium packaging options for your gift boxes. You can customize the packaging during your online order on our Les Pyrénées - Grand Hôtel & Château website.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. Les Pyrénées - Grand Hôtel & Château allows you to choose and customize your gift box according to your wishes.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, Les Pyrénées - Grand Hôtel & Château.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The gift box can be reserved directly with the establishment Les Pyrénées - Grand Hôtel & Château.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at Les Pyrénées - Grand Hôtel & Château.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the establishment Les Pyrénées - Grand Hôtel & Château.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box for Les Pyrénées - Grand Hôtel & Château, as it is a service provision. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the conditions specified at the time of purchase. At Les Pyrénées - Grand Hôtel & Château, the gift boxes are customizable and sent immediately in digital format.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a new digital version will be sent to you immediately, with all the necessary information to enjoy your experience at Les Pyrénées - Grand Hôtel & Château.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the establishment. These conditions are specified at the time of purchase of the box, at our establishment Les Pyrénées - Grand Hôtel & Château.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to find out any possible extension options at Les Pyrénées - Grand Hôtel & Château.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the establishment Les Pyrénées - Grand Hôtel & Château.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the establishment Les Pyrénées - Grand Hôtel & Château. The box is valid for various services such as stays, massages, or meals, depending on the option chosen.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at Les Pyrénées - Grand Hôtel & Château depend on the specific conditions of the establishment. You can enjoy your digital gift box immediately after purchase, and the recipient can book their dates with the establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for Les Pyrénées - Grand Hôtel & Château are neither exchangeable nor refundable. They offer a unique experience at our establishment, with options such as discovery getaways, customized massages, or relaxing moments at the thermal spa.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes at Les Pyrénées - Grand Hôtel & Château. Please check the available dates during your booking, as some periods may be subject to restrictions at our establishment Les Pyrénées - Grand Hôtel & Château.
Is booking with a gift box subject to availability?
The reservation of your gift box at Grand Hôtel des Pyrénées is subject to the availability of the establishment. To fully enjoy your getaway, it is advisable to book your dates as soon as possible at our establishment Les Pyrénées - Grand Hôtel & Château.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your gift box at Les Pyrénées - Grand Hôtel & Château.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Grand Hôtel des Pyrénées, have your gift box number ready, which is essential to validate your reservation. This number will be requested when scheduling your wellness getaway or dinner at Bistro Casals. Les Pyrénées - Grand Hôtel & Château.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Check the reservation conditions at the time of booking for your getaway at Grand Hôtel des Pyrénées Les Pyrénées - Grand Hôtel & Château.
Can I use my gift box on holidays?
The use of your gift box on holidays is possible depending on the availability of our establishment Les Pyrénées - Grand Hôtel & Château. To fully enjoy your experience, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The lucky recipient can book their dates at Les Pyrénées - Grand Hôtel & Château.
Can I book online with my gift voucher?
To book with your gift voucher, you can choose your dates directly with the establishment Les Pyrénées - Grand Hôtel & Château. The reservation can be made by phone or email, depending on your preference.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at our establishment, Les Pyrénées - Grand Hôtel & Château.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the establishment's conditions. The beneficiary can choose their stay dates and enjoy their experience at Les Pyrénées - Grand Hôtel & Château.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of Les Pyrénées - Grand Hôtel & Château.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as lunch at Bistro Casals or a massage in our Thermal Spa. Any additional charges or options are at your expense, according to the conditions of Les Pyrénées - Grand Hôtel & Château.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. You can book your dates directly with our establishment Les Pyrénées - Grand Hôtel & Château.
Can my gift box be used all at once?
Your gift box for Les Pyrénées - Grand Hôtel & Château can be used in one go. You can book your dates directly with the establishment and fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at our establishment, Les Pyrénées - Grand Hôtel & Château. You can book your dates directly with us to enjoy your wellness or gastronomic experience.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at our establishment Les Pyrénées - Grand Hôtel & Château, located in Molitg-les-Bains.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of Les Pyrénées - Grand Hôtel & Château.
Can someone else use my gift box?
The gift box you received is personal and reserved for your own use. You will not be able to transfer it to another person, in accordance with the conditions of our establishment Les Pyrénées - Grand Hôtel & Château.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen and the conditions of the establishment. Les Pyrénées - Grand Hôtel & Château.
Is an ID required upon arrival when using a gift box?
Upon your arrival, you may be asked to present an ID when using your gift box, according to the conditions in effect at our establishment, Les Pyrénées - Grand Hôtel & Château.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to verify directly with the hotel or restaurant Les Pyrénées - Grand Hôtel & Château.
How do I proceed with reserving my gift voucher?
To use your gift voucher, book your dates directly with our establishment Les Pyrénées - Grand Hôtel & Château. The recipient can choose between a discovery getaway, a lunch or dinner at Bistro Casals, or a wellness session at Spa Thermal de Molitg-les-Bains.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, directly with our establishment Les Pyrénées - Grand Hôtel & Château.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, subject to availability and the reservation conditions of Les Pyrénées - Grand Hôtel & Château.
What are the check-in and check-out times?
The check-in and check-out times are specified when you book your stay at Les Pyrénées - Grand Hôtel & Château.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen gift box. You can enjoy a discovery getaway, a lunch or dinner at the Bistro Casals, or a relaxing moment at the Spa Thermal de Molitg-les-Bains, depending on the gift box selected at our establishment Les Pyrénées - Grand Hôtel & Château.
What is the difference between a gift box and a free amount voucher?
A Les Pyrénées - Grand Hôtel & Château gift box allows you to choose from predefined experiences such as an overnight stay, a meal, or a spa treatment, while an open amount voucher gives you the freedom to pay for a service of your choice, up to the indicated amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to fully understand the usage conditions at our establishment, Les Pyrénées - Grand Hôtel & Château.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment Les Pyrénées - Grand Hôtel & Château by mentioning your unique code. The beneficiary can choose their stay or service dates according to availability and the specific conditions of the gift box.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the recipient can book their dates at Les Pyrénées - Grand Hôtel & Château.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment Les Pyrénées - Grand Hôtel & Château.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment Les Pyrénées - Grand Hôtel & Château.
What is the validity period of a gift box?
The gift boxes from Les Pyrénées - Grand Hôtel & Château are valid for 1 year starting from the date of purchase. This duration allows the lucky recipient to fully enjoy their experience at our establishment, Les Pyrénées - Grand Hôtel & Château.
Are children allowed?
Les Pyrénées - Grand Hôtel & Château welcomes children at its establishment located in Molitg-les-Bains, in the heart of the Pyrenees.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of your gift box can use the value of the voucher as they wish, without any obligation to spend the entire amount. If the value of the box is exceeded, an additional payment will be required according to the conditions of the establishment Les Pyrénées - Grand Hôtel & Château.
Is the spa access private?
Access to the thermal spa in Molitg-les-Bains depends on the gift box chosen. The 100% custom massage or the discovery spa are moments of relaxation to be experienced in our establishment, Les Pyrénées - Grand Hôtel & Château.
What types of gift boxes do you offer?
We offer gift boxes for discovery getaways, lunches or dinners at Bistro Casals, as well as moments of relaxation in our Thermal Spa. These experiences are available at our establishment Les Pyrénées - Grand Hôtel & Château.